Checking in with Southwest after it promised a return
Southwest predicted near-normal operations on Friday. NPR checks in at Denver International Airport, a major airline disaster.
Southwest Airlines is back to near-normal operations eight days after melting down in the major winter storm. Thousands of passengers can
now restart their delayed flights and possibly find their belongings. From Denver International Airport, Colorado Public Radio's Matt Bloom has been
SHAPIRO: All right. FlightAware reports that Southwest has canceled 40 flights today, down from thousands earlier in the week. What's your area like?
Bloom: The end is near. Southwest's daytime ticket counter is exceptionally busy over the holidays. Today has only six cancellations and a few dozen delays,
which is poor. I was here on Christmas, and it was different. Hundreds of people in lines with red canceled signs on departure displays. As in other airports,
Yeah. Southwest canceled 15,000 flights last week. How will they compensate customers for such tremendous disruption?
The business has begun refunding unused tickets. It directs passengers to their website to request with a name and confirmation number.
That includes all unused tickets from Christmas Eve to January 2. Southwest CEO Bob Jordan stated the airline would reimburse your delay charges